Preferences

 

The new Spectrum Guide is being deployed to some customers with HD Spectrum Receivers in select markets, with more areas coming soon! If you live in or near Ft. Worth, TX, Spectrum Guide support can be found here   .

Not your guide? Find out which guide you have.

 

 

 

View or download a Quick Reference Guide for new Spectrum Guide settings.

 

Manage Favorite Channels

You can quickly navigate to your favorite channels by pressing the FAV button on your remote while watching TV or in the Guide or you can filter the Guide to display only your favorite channels. Learn more about Favorites   .

To add or delete Favorite Channels:

In Settings & Support:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Preferences.
  2. Using the arrow buttons, highlight the Favorite Channels box and press OK/Select.
  3. Use the arrow buttons to highlight your favorite channel and press OK/Select for each.
  4. Highlight Save and press OK/Select to save your changes.

 

Favorites

 

In the Guide:

  1. From the Guide screen, use the arrow buttons to highlight the channel cell and press OK/Select.
  2. Use the arrow buttons to highlight Favorite or Unfavorite and press OK/Select.
  3. The red heart appears in or is removed from that channel cell.

 

Favorites

 

Guide Settings

Display Settings

 

 

Set the Video Guide

The Standard Guide includes detailed program information in a quick-view format that includes icons for new programs, favorites, parentally controlled channels and more.

The Video Guide has all functionality of the Standard Guide, plus it offers streaming video of each channel so you can view the channel while searching for programming without tuning away from your current channel.

To switch between the Standard Guide and Video Guide:

In Settings & Support:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Preferences.
  2. Using the arrow buttons, highlight the Guide Settings box and press OK/Select.
  3. Using the arrow buttons, highlight the Guide Format box and press OK/Select.
  4. Use the arrow buttons to select your choice from the following and press OK/Select.
    1. Video Guide: includes streaming video of each channel.
    2. Standard Guide.
  5. Highlight Save and press OK/Select to save your changes.

In the Guide:

  1. From the Guide screen, press the A button on your remote to access Guide Options.
  2. Use the arrow buttons to select either Show Video Guide or Show Standard Guide and press OK/Select.

 

Change the Guide Brightness

You can change the guide brightness to choose either a Light Guide or a Dark Guide depending on which works best with your lighting.

To switch between the Light Guide and Dark Guide:

 

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Preferences.
  2. Using the arrow buttons, highlight the Guide Settings and press OK/Select.
  3. Using the arrow buttons, highlight the Guide Background Color box and press OK/Select.
  4. Highlight your choice from the following and press OK/Select:

     

    1. Light Guide: ideal for brightly lit areas.

       

      Light Guide
    2. Dark Guide: ideal for dim lighting.

       

      Dark Guide
  5. Highlight Save and press OK/Select to save your changes.

In the Guide:

  1. From the Guide screen, press the A button on your remote to access Guide Options.
  2. Use the arrow buttons to select either Show Light Guide or Show Dark Guide and press OK/Select.

 

Adjust Guide Size

There are two common TV screen shapes: the square shape of standard definition (SD) TVs and the widescreen shape of high definition (HD) TVs. The term used to describe TV screen shape is "aspect ratio."

Most SD TVs and a few small-screen HDTVs have a 4:3 aspect ratio, and widescreen HDTVs typically have a 16:9 ratio. You can adjust the guide aspect ratio so it fits the TV screen you're using.

To adjust your guide aspect ratio:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Preferences.
  2. Using the arrow buttons, highlight the Guide Settings box and press OK/Select.
  3. Using the arrow buttons, highlight the Guide Display Aspect Ratio box and press OK/Select.
  4. Use the arrow buttons to select your choice from the following and press OK/Select.
    1. Standard Definition (4:3)
    2. High Definition (16:9)
  5. Highlight Save and press OK/Select to save your changes.

 

Automatically Tune to HD

High Definition (HD) Auto Tune automatically tunes your receiver to the HD version of any channel selected when that channel is available in HD.

Note: If you have an HD cable box and an SD TV, you will need to turn off the HD Auto Tune feature in order to get the proper picture on the SD channel.

To turn HD Auto Tune on or off:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Preferences.
  2. Using the arrow buttons, highlight the Guide Settings box and press OK/Select.
  3. Using the arrow buttons, highlight the Auto Tune to HD box and press OK/Select.
  4. Use the arrow buttons to select On or Off and press OK/Select.
  5. Highlight Save and press OK/Select to save your changes.

 

Change the Channel Bar Position

The Channel Bar displays channel information, channel number, channel sign, rating and time for the program you are currently viewing when you press the OK/Select button on your remote control once.

To adjust where your Channel Bar displays on screen:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Preferences.
  2. Using the arrow buttons, highlight the Guide Settings box and press OK/Select.
  3. Using the arrow buttons, highlight the Channel Bar Position box and press OK/Select.
  4. Highlight either Top or Bottom and press OK/Select.
  5. Highlight Save and press OK/Select to save your changes.

 

Change the Mini Guide Position

You can see a small portion of the Standard Guide that includes the program that you are currently viewing and surrounding channels by pressing OK/Select on your remote twice to access the Mini Guide.

To adjust where your Mini Guide displays on screen:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Preferences.
  2. Using the arrow buttons, highlight the Guide Settings box and press OK/Select.
  3. Using the arrow buttons, highlight the Mini Guide Position box and press OK/Select.
  4. Highlight either Top or Bottom and press OK/Select.
  5. Highlight Save and press OK/Select to save your changes.

 

Adjust Display Durations

You can adjust how long you want each of the information notifications (described below) to appear on your screen.

To set the display duration:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Preferences.
  2. Using the arrow buttons, highlight the Guide Settings box and press OK/Select.
  3. Using the arrow buttons, highlight the Display Durations box and press OK/Select:
  4. Use the arrow buttons to select and set the display timer for the following and press OK/Select.
    1. Channel Bar: Display channel information, channel number, channel sign, rating and time for the program you are currently viewing by pressing the OK/SELECT button on your remote control once.
    2. Info Banner: Press the Info button on your remote to access the Info Banner while watching a program or from within the Mini Guide for fast access to program information.
    3. Progress Bar: The Progress Bar shows the progress for Play, Pause, Fast Forward, Rewind and Skip Back, and displays when you press the corresponding button on your remote.
    4. Mini guide: See a small portion of the Standard Guide that includes the program that you are currently viewing and surrounding channels by pressing OK/SELECT on your remote twice.
  5. Highlight Save and press OK/Select to save your changes.

 

Audio, Video & Display

A/V Settings

 

Audio

 

Change the Default Language for SAP

Secondary Audio Programming (SAP) service is a secondary audio stream that a broadcaster may transmit that includes an alternate audio track in another language and/or Descriptive Video Service narration.

You can set your preference for SAP and hear program audio or DVS in that language when available.

To set your Language Preference:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Audio, Video & Display>Audio.
  2. Using the arrow buttons, highlight the Language Preference box and press OK/Select.
  3. Highlight your choice and press OK/Select.
    1. Default
    2. English
    3. Spanish
    4. French
  4. Highlight Save and press OK/Select to save your changes.
If the program you are viewing does not include the SAP service for your preferred language, it is possible that you may hear no audio. Please set your language preference to default to restore the primary audio programming.

 

Set the Stereo Audio Setting

To adjust your Stereo Audio setting:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Audio, Video & Display>Audio.
  2. Using the arrow buttons, highlight the Stereo Audio box and press OK/Select.
  3. Highlight your choice and press OK/Select.
    1. Enhanced: Provides best quality with widest frequency range. (RECOMMENDED)
    2. Compact: Provides lowest quality with narrowest frequency range.
    3. Standard: Provides an option in between Enhanced and Compact.
  4. Highlight Save and press OK/Select to save your changes.

 

Adjust the Audio Output

To adjust your Audio Output setting:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Audio, Video & Display>Audio.
  2. Using the arrow buttons, highlight the Audio Output box and press OK/Select.
  3. Highlight your choice and press OK/Select.
    1. Dolby Digital
    2. HDMI
    3. Other
  4. Highlight Save and press OK/Select to save your changes.

 

Video

 

Adjust the Video Format

The video format or screen resolution indicates the amount of detail that the picture displays. Resolution is identified by the number of display lines on the screen. The methods that an HDTV uses to "paint" the picture on the screen are referred to as progressive and interlaced.

For example, a resolution of 1080i indicates that the screen shows 1080 horizontal lines in an interlaced display, and 480p indicates that the screens shows 480 horizontal lines in a progressive display.

  • The interlace method involves refreshing pixels in alternation; first the odd lines and then the even lines.
  • With the progressive method, every pixel on the screen is refreshed simultaneously.

To adjust the Video Format:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Audio, Video & Display>Video.
  2. Using the arrow buttons, highlight the Video Format box and press OK/Select.
  3. Highlight your choice and press OK/Select.
    1. 1080i: Highest pixel count, perfect for fine picture detail on an HD TV.
    2. 720p: Seamless refresh, great for fast action and sports on an HD TV.
    3. 480p: Seamless refresh, better for sports and fast action on an SD TV.
    4. 480i: Highest SD pixel count, fine picture detail on an SD TV.
  4. Highlight Save and press OK/Select to save your changes.
Since the vast majority of programming is currently produced in 720p and 1080i, if your television is enabled with 1080p or 4K technology, your TV will convert our HD signal so you can continue to enjoy Spectrum TV.

 

Change Picture Format (Aspect Ratio)

There are two common TV screen shapes: the square shape of standard definition (SD) TVs, and the widescreen shape of high definition (HD) TVs. The term used to describe TV screen shape is "aspect ratio."

Most SD TVs and a few small-screen HDTVs have a 4:3 aspect ratio. Widescreen HDTVs typically have a 16:9 ratio. TV programming also has either a 4:3 or 16:9 ratio. While most HD shows are in 16:9, some programming is broadcast in 4:3.

A mismatch between your TV ratio and the programming ratio can result in a "pillar boxed" or "letterboxed" picture (black bars) when you watch 4:3 programming on your 16:9 widescreen or vice versa, but you can choose an alternate display.

To set how HD programming displays on your SD TV:

 

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Audio, Video & Display>Video.
  2. Using the arrow buttons, highlight the HD box on SD TV Aspect Ratio box and press OK/Select.
  3. Highlight your choice and press OK/Select.

     

    1. Letterbox

       

      Letterbox
    2. Zoom

       

      Zoom
  4. Highlight Save and press OK/Select to save your changes.

To set how SD programming displays on your HD TV:

 

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Audio, Video & Display>Video.
  2. Using the arrow buttons, highlight the SD box on HD TV Aspect Ratio box and press OK/Select.
  3. Highlight your choice and press OK/Select.

     

    1. Pillar Bars

       

      Pillar Bars
    2. Stretch

       

      Stretch
  4. Highlight Save and press OK/Select to save your changes.

 

Turn Descriptive Video Services (DVS) On or Off

Descriptive Video Services (DVS) is a secondary audio track that includes a voiceover description of key visual elements within most programs.

The narration occurs during natural pauses in dialogue and can describe actions, costumes, facial expressions, settings and scene changes.

To turn DVS on or off:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Audio, Video & Display>Video.
  2. Using the arrow buttons, highlight the Descriptive Video Services (DVS) box and press OK/Select.
  3. Use the arrow buttons to select On or Off and press OK/Select.
  4. Highlight Save and press OK/Select to save your changes.

 

Caller ID

Turn Caller ID on TV On or Off

Caller ID on TV (CIDTV) lets you see details of incoming phone calls on your TV when you subscribe to Spectrum Voice and Spectrum TV service. Learn more about Caller ID on TV   .

To turn Caller ID on TV on or off:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Preferences.
  2. Using the arrow buttons, highlight the Caller ID box and press OK/Select.
  3. Using the arrow buttons, highlight the Caller ID Notification box and press OK/Select.
  4. Use the arrow buttons to select On or Off and press OK/Select.
  5. Highlight Save and press OK/Select to save your changes.

 

Reposition Caller ID Notification Window

You can choose to have you Caller ID on TV notification appear either on the top or bottom of your screen.

To reposition your Caller ID notification window:

  1. From the Menu screen, use the arrow buttons to select Settings & Support>Preferences.
  2. Using the arrow buttons, highlight the Caller ID box and press OK/Select.
  3. Using the arrow buttons, highlight the Caller ID Position box and press OK/Select.
  4. Use the arrow buttons to select Top or Bottom and press OK/Select.
  5. Highlight Save and press OK/Select to save your changes.

Digital Receiver

 

Set a Power On Channel

You can have your digital receiver tune to a specific channel each time you turn it on.

To set a Power On Channel:

  1. From the Menu screen, use the arrow buttons to select Settings & Support, then scroll down to Preferences on the left of the screen.
  2. Using the arrow buttons, highlight the Digital Receiver box and press OK/Select.
  3. Using the arrow buttons, highlight the Power On Channel box and press OK/Select.
  4. Use the arrow buttons to select a specific channel or Power On to the Last Channel you were viewing, and press OK/Select.
  5. Highlight Save and press OK/Select to save your changes.

 

Front Panel Display Options

Not all digital receivers include a front panel display.

You can change the front panel display to show current time, current channel, or nothing.

To set your display:

  1. From the Menu screen, use the arrow buttons to select Settings & Support, then scroll down to Preferences on the left of the screen.
  2. Using the arrow buttons, highlight the Digital Receiver box and press OK/Select.
  3. Using the arrow buttons, highlight the Front Panel Display box and press OK/Select.
  4. Highlight Time, Channel, or None and press OK/Select.
  5. Highlight Save and press OK/Select to save your changes.
You can change the format in which the time option displays by following the Time Display Format instructions.

 

Time Display Format

Not all digital receivers include a front panel display.

You can choose how you want the time displayed on the front panel of your digital receiver (cable box). For example, half-past nine at night would be either 9:30 or 21:30.

To adjust your Time Display format:

  1. From the Menu screen, use the arrow buttons to select Settings & Support, then scroll down to Preferences on the left of the screen.
  2. Using the arrow buttons, highlight the Digital Receiver box and press OK/Select.
  3. Using the arrow buttons, highlight the Time Display box and press OK/Select.
  4. Highlight your choice from the following and press OK/Select.
    1. 12 Hour Clock (9:30)
    2. 24 Hour Clock (21:30)
  5. Highlight Save and press OK/Select to save your changes.
It is important to ensure that your Front Panel Display Options are set to display time.

 

Adjust Front Panel Display Brightness

Not all digital receivers include a front panel display.

You can adjust the brightness of the information displayed on the front panel of your digital receiver (cable box).

To adjust the brightness:

  1. From the Menu screen, use the arrow buttons to select Settings & Support, then scroll down Preferences on the left of the screen.
  2. Using the arrow buttons, highlight the Digital Receiver box and press OK/Select.
  3. Using the arrow buttons, highlight the Front Panel Display Brightness box and press OK/Select.
  4. Highlight Low or High and press OK/Select.
  5. Highlight Save and press OK/Select to save your changes.

 

 

Enable or Disable Power Settings

As an energy-saving feature, you can set your cable box to automatically power off after 4 hours of inactivity. When the Power Settings feature is turned On, you will get an on-screen warning that your box will be shutting off. Press OK/Select on your remote to dismiss the warning. When your cable box shuts off, there will be no signal and you will see a black screen; however, any scheduled recordings will still record. To turn your cable box back On, simply press the Power button on your remote.

When Spectrum Guide is first activated, the Power Settings feature is set to Off, but you can turn it On any time you want.

To turn Power Settings On or Off:

  1. From the Menu screen, use the arrow buttons to select Settings & Support, then scroll down to Preferences on the left of the screen.
  2. Using the arrow buttons, highlight the Digital Receiver box and press OK/Select.
  3. Using the arrow buttons, highlight the Power Settings box and press OK/Select.
  4. Use the arrow buttons to turn Power Settings On or Off:
    • On (powers off after 4 hours of inactivity)
    • Off (never powers off)
  5. Press OK/Select.
  6. Highlight Save and press OK/Select to save your changes.

 

Power Save

 

AC Outlet Power Preference

Not all digital receivers include an AC outlet.

If your digital receiver includes an AC outlet on the back panel, you can decide whether you want to turn off power to that outlet when your receiver is powered off or always leave it powered on.

To set the AC outlet power preference:

  1. From the Menu screen, use the arrow buttons to select Settings & Support, then scroll down to Preferences on the left of the screen.
  2. Using the arrow buttons, highlight the Digital Receiver box and press OK/Select.
  3. Using the arrow buttons, highlight the AC Outlet box and press OK/Select.
  4. Highlight either Turn On and Off or Always On and press OK/Select.
  5. Highlight Save and press OK/Select to save your changes.

To learn more about the new Spectrum Guide, please visit the new Spectrum Guide support page.

Not your guide? Find out which guide you have.

Frequently Asked Questions

 

How do I change settings in the new Spectrum Guide?

Changesettings

More Frequently Asked Questions

 

 

How do I set my cable box to display the time?

Note: Not all cable boxes have a front panel display.

You can change the front panel of your cable box to display the current time, channel or nothing. You can also change the time format and adjust the brightness.

You can find these options under Settings & Support > Preferences > Digital Receiver > Front Panel Display.

More Frequently Asked Questions

 

 

The picture is hard to see! How do I adjust it?

There are several adjustments you can make if the picture is hard to see:

  • Guide Brightness: You can change the Guide brightness to choose either a Light Guide (better for brightly lit areas) or a Dark Guide (better for dim lighting). You can change the Guide by going to Settings & Support > Preferences > Guide Settings > Guide Background Color.
  • Picture Size (Aspect Ratio): If your picture is too small or has black borders, you can adjust how Standard Definition (SD) and High Definition (HD) programming display on your TV (Aspect Ratio) by going to Settings & Support > Preferences > Audio, Video & Display > Video.
  • Picture Quality: You can change the Video Format to maximize your viewing experience. In your Guide, navigate to Settings & Support > Preferences > Audio, Video & Display > Video Format to adjust the resolution to best fit your TV.

     

More Frequently Asked Questions

 

 

What if I have no picture or signal?

If you have no picture or signal, you may see a black or blue screen. If this is the case, you should check your connections first, then try resetting your cable box. See our Troubleshooting Guide for more information.

If you see a gray screen with a spinning wheel, it means you're having trouble with the Guide itself. You can wait for the Guide to process your request, use the Mini Guide or try following our Troubleshooting Guide.

More Frequently Asked Questions

 

 

What if I have no audio or low audio?

Note: Your volume may have shifted slightly with the new Guide.

There are two audio settings that could impact programming volume: Stereo Audio and Audio Output.

In your Guide, go to Settings & Support > Preferences > Audio, Video & Dsiplay > Audio to adjust.

Check out our Audio Troubleshooting Guide, or learn more about Audio Settings.

More Frequently Asked Questions

 

 

What if programming is broadcasting in the wrong language?

This may be due to the Secondary Audio Programming (SAP) feature. You can set your language preferences to address the problem or check our Troubleshooting Guide.

Language preferences can be found in Settings & Support > Preferences > Audio, Video & Display > Audio > Language Preferences.

More Frequently Asked Questions

 

 

What if I'm missing channels?

If you are missing channels, it is possible your Guide settings need to be adjusted. You can adjust the filters by using your remote control.

You can also check the Parental Controls by going to Settings & Support > Parental Controls.

Otherwise, you can follow the Troubleshooting steps here.

More Frequently Asked Questions

 

 

To learn more about the new Spectrum Guide, please visit the new Spectrum Guide support page.

Not your guide? Find out which guide you have.