Download Security Suite  

The instructions below will guide you through downloading and installing Security Suite. Start at the top and work through each section or use the menu links below to navigate to a specific step.

Repeat the instructions below on any additional computers to install Security Suite. You can install Security Suite on up to 10 computers at no additional charge.

Use the quick navigation links below to jump further down the page to the section you chose.

 

  Installation Steps
 
 

1. Check System Requirements

Prior to installing the Security Suite, be sure your computer meets the system requirements:

System Requirements for Security Suite
Windows 7, 8, or 10 Windows Vista Windows XP
Processor:
Intel Pentium 4, 2GHz or higher Intel Pentium 4, 2GHz or higher Intel Pentium III, 1GHz or higher
Memory:
1GB or more 1GB or more 512MB or more
Operating System:
Windows 7, 8, or 10 32-bit & 64-bit: All editions. Windows Vista 32-bit & 64-bit: All editions, Service Pack 2 or later. Windows XP 32-bit: Home, Professional, Service Pack 3 or later.
Disk Space:
800MB free hard drive space 800MB free hard drive space 800MB free hard drive space
Display:
16-bit or more (65000 colors) 16-bit or more (65000 colors) 16-bit or more (65000 colors)
Internet Connection:
An internet connection is required to validate subscription and to receive software updates. An internet connection is required to validate Subscription and to receive software updates. An internet connection is required to validate subscription and to receive software updates.

2. Uninstall Existing Anti-Virus Software

Security Suite will automatically uninstall any existing anti-virus software you have on your computer or will walk you through the steps to manually remove that software.

3. Download Security Suite

  1. To download Seucrity Suite, go to Charter.net/Security-Suite   , sign in to Charter.net and click the Install button.
  2. Select your operating system and give your device a nickname in the prompt. Then, click the Install button to continue.
  3. The system will display the CharterNetworkInstaller.exe pop-up window.
  4. Select Run. The system will begin downloading Security Suite, as well as display its progress and estimated time remaining to finish the download.

Device nicknames need to be unique, have less than 16 characters and consist of letters, numbers, dashes and/or underscores.

Depending on what version of Windows is on the computer, the pop up window may display differently.

4. Initial Scan

If necessary, Security Suite will automatically download and run the AntiBot Scanner prior to installation. A restart may be required if any harmful files are found. Read more about the AntiBot Scanner   .

AntiBot Welcome

5. Installer Welcome Screen

Proceed with the installation by clicking Accept and Install.

Setup

6. Installation

A window will display the progress of the installation. The installation process may take  a few minutes to complete. Select Restart to complete the installation process.

Restart

7. Finish

When Security Suite has completed its installation, click Close to exit the installation process. You have successfully installed Security Suite.