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The following information will help minimize the inconvenience and danger of severe weather, and provide updated information regarding service restoration in the event of severe weather or other emergency situation. You can also visit the National Weather Service and FEMA for additional storm updates in your area.

Use the quick navigation links below to jump further down the page to the section you chose.

 

 
 
 

Outages

Current Service Outage Information

Select your state below to view weather-related outages.

General Information

How We Prepare

With assistance from local and online weather services, we constantly monitor weather in our service areas. Once it's likely that severe weather is imminent, our teams put storm-preparedness plans into action.

We work closely with cities and towns we serve well in advance of a storm or hurricane to ensure lines of communication remain open. Additional line crews and mutual aid providers are also placed on standby should they be needed.

In the event of other emergency situations, we have pre-established lines of communication with federal, state and local officials.

Restoration Efforts

Our system notifies us early of large power outages within our network, and can pinpoint specific areas where services may be out due to downed power lines, etc. We also receive reports from public safety agencies and local police and fire departments.

Customers can contact us to report outages.

During an outage, we communicate with government representatives, town officials and media resources to provide updates to our customers. You may also be able to receive storm information through your battery-operated radio.

How to Report an Outage

If your power is out, first call your power company or visit their website.

Enter your city, state or utility company in the search field below to find the appropriate contact information.

Note: All links in this table open to external websites.

State City Power Company Website
Alabama   Alabama Power alabamapower.com
Alabama   Alabama Rural Electric Association areapower.coop
Alabama   Baldwin County EMC baldwinemc.com
Alabama   Central Alabama Electric Cooperative caec.coop
Alabama   Clarke-Washington EMC cwemc.com
Alabama   Coosa Valley Electric Cooperative coosavalleyec.com
Alabama   Covington Electric Cooperative covington.coop
Alabama   Cullman Electric Cooperative cullmanec.com
Alabama   Decatur Utilities decaturutilities.com
Alabama   Dixie Electric Cooperative dixie.coop/outage-reporting
Alabama   Joe Wheeler EMC jwemc.org
Alabama   Pea River Electric Cooperative peariver.com
Alabama   Pioneer Electric Cooperative pioneerelectric.com
Alabama   PowerSouth Energy Cooperative powersouth.com
Alabama   South Alabama Electric Cooperative southaec.com
Alabama   Southern Pine Electric Cooperative southernpine.org
Alabama   Tombigbee Electric Cooperative tombigbee.net
California Azusa Azuza Light and Water ci.azusa.ca.us
California Big Bear City Bear Valley Electric bves.com
California Big Bear Lake Bear Valley Electric bves.com
California Burbank Burbank Water and Power burbankwaterandpower.com
California Redding REU reupower.com
California Riverside RPU riversideca.gov/utilities
California Glendale Glendale Water and Power glendalewaterandpower.com
California   Liberty Power libertypowercorp.com
California Escalon Modesto Irrigation District mid.org
California Ripon Modesto Irrigation District mid.org
California Riverbank Modesto Irrigation District mid.org
California Salida/Escalon Modesto Irrigation District mid.org
California Waterford Modesto Irrigation District mid.org
California   Douglas Electric Co-op douglaselectric.com
California   Pacific Power pacificorp.com
California   Pacific Gas and Electric pge.com
California Arroyo Grande Pacific Gas and Electric pge.com
California Atascadero Pacific Gas and Electric pge.com
California Avila Beach Pacific Gas and Electric pge.com
California Bear Valley Pacific Gas and Electric pge.com
California Cambria Pacific Gas and Electric pge.com
California Capitola Pacific Gas and Electric pge.com
California Cayucos Pacific Gas and Electric pge.com
California City of San Luis Obispo Pacific Gas and Electric pge.com
California Country Club Pacific Gas and Electric pge.com
California Gilroy Pacific Gas and Electric pge.com
California Gonzalez Pacific Gas and Electric pge.com
California Greenfield Pacific Gas and Electric pge.com
California Grover Beach Pacific Gas and Electric pge.com
California Guadalupe Pacific Gas and Electric pge.com
California Heritage Ranch Pacific Gas and Electric pge.com
California Hollister Pacific Gas and Electric pge.com
California Jardine Rd Pacific Gas and Electric pge.com
California King City Pacific Gas and Electric pge.com
California La Mesa Naval Base Pacific Gas and Electric pge.com
California Los Alamos Pacific Gas and Electric pge.com
California Los Osos Pacific Gas and Electric pge.com
California MC / Carmel Highlands Pacific Gas and Electric pge.com
California MC / Castroville / Salinas / Las Lomas / Moss Ldg Pacific Gas and Electric pge.com
California MC / Greenfield MC / King City Pacific Gas and Electric pge.com
California MC / Laguna Seca / Rancho Tierra Grande MC / Oak Hills Monte Del Lago Pacific Gas and Electric pge.com
California MHP Monterey Co. / Chualar Morgan Hill Pacific Gas and Electric pge.com
California Morro Bay Pacific Gas and Electric pge.com
California Nipomo Pacific Gas and Electric pge.com
California Oceano Pacific Gas and Electric pge.com
California Pajaro Dunes Pacific Gas and Electric pge.com
California Paso Robles Pacific Gas and Electric pge.com
California Pismo/Shell Printz Rd Pacific Gas and Electric pge.com
California San Juan Bautista Pacific Gas and Electric pge.com
California San Martin Pacific Gas and Electric pge.com
California San Miguel Pacific Gas and Electric pge.com
California Santa Cruz Co. Pacific Gas and Electric pge.com
California Santa Margarita Pacific Gas and Electric pge.com
California Soledad Pacific Gas and Electric pge.com
California Templeton / Paso County Pacific Gas and Electric pge.com
California Tres Pinos / Ridgemark Pacific Gas and Electric pge.com
California Tulare County / CA Hot Springs Pacific Gas and Electric pge.com
California Tulare County / Jack Ranch Watsonville Pacific Gas and Electric pge.com
California Chapman Woods Pasadena Water and Power ci.pasadena.ca.us
California Kinneloa/Pasadena (KTSCTY) Pasadena Water and Power ci.pasadena.ca.us
California Pasadena Pasadena ROE Pasadena Water and Power ci.pasadena.ca.us
California Adelanto (1 Way) Southern California Edison sce.com
California Adelanto Rebuild (2 Way) Southern California Edison sce.com
California Agoura Hills Southern California Edison sce.com
California Alhambra Southern California Edison sce.com
California Altadena (County) Southern California Edison sce.com
California Angelus Oaks Southern California Edison sce.com
California Apple Valley Southern California Edison sce.com
California Azusa (County) Southern California Edison sce.com
California Boron Southern California Edison sce.com
California Box Canyon (LA County) Southern California Edison sce.com
California Box Canyon (Ventura) Southern California Edison sce.com
California Cal City Southern California Edison sce.com
California Calabasas Southern California Edison sce.com
California City of Cerritos Southern California Edison sce.com
California City of San Bernardino Southern California Edison sce.com
California City of San Buenaventura Southern California Edison sce.com
California Crestline Southern California Edison sce.com
California Duarte Southern California Edison sce.com
California E. San Gabriel Southern California Edison sce.com
California Exeter Famersville Southern California Edison sce.com
California Forest Falls Southern California Edison sce.com
California Green Valley Lake Southern California Edison sce.com
California Helendale/Silver Lakes Southern California Edison sce.com
California Hesperia Southern California Edison sce.com
California Hesperia (Falcon) Southern California Edison sce.com
California Hidden Hills Southern California Edison sce.com
California Huntington Park Southern California Edison sce.com
California Irwindale Southern California Edison sce.com
California La Canada Southern California Edison sce.com
California La Crescenta (County) Southern California Edison sce.com
California Lake Arrowhead Southern California Edison sce.com
California Long Beach Southern California Edison sce.com
California Los Angeles City Southern California Edison sce.com
California Hesperia Southern California Edison sce.com
California Malibu Southern California Edison sce.com
California Mojave Southern California Edison sce.com
California Montebello Southern California Edison sce.com
California Monterey Park Southern California Edison sce.com
California Montrose (County) Southern California Edison sce.com
California Norco Southern California Edison sce.com
California North Edwards Southern California Edison sce.com
California Norwalk Southern California Edison sce.com
California Norwalk/Cerritos (County) Southern California Edison sce.com
California Orange Cove Southern California Edison sce.com
California Phelan?Baldy Mesa Southern California Edison sce.com
California Porterville Southern California Edison sce.com
California Rancho Cucamonga Southern California Edison sce.com
California Riverside County Southern California Edison sce.com
California Rosamond Southern California Edison sce.com
California Rosemead Southern California Edison sce.com
California S. Monrovia (County) Southern California Edison sce.com
California S. San Gabriel (County) Southern California Edison sce.com
California San Bernardino County Southern California Edison sce.com
California San Gabriel Southern California Edison sce.com
California Signal Hill Southern California Edison sce.com
California Spring Valley Lake Southern California Edison sce.com
California Temple City Southern California Edison sce.com
California Thousand Oaks Southern California Edison sce.com
California Topanga Southern California Edison sce.com
California Tulare County/Lindsey Southern California Edison sce.com
California Tulare County/Springville Southern California Edison sce.com
California Turlock Southern California Edison sce.com
California Victorville Southern California Edison sce.com
California Victorville County Southern California Edison sce.com
California W. Covina (County) Southern California Edison sce.com
California W. Covina (County)-ROE Southern California Edison sce.com
California Walnut Southern California Edison sce.com
California West Covina Southern California Edison sce.com
California West Covina-ROE Southern California Edison sce.com
California Whittier Southern California Edison sce.com
California Woodlake Southern California Edison sce.com
California Woodland Hills Southern California Edison sce.com
California Wrightwood (LA County) Southern California Edison sce.com
California Wrightwood (San Bernardino) Southern California Edison sce.com
California Yucaipa Southern California Edison sce.com
California Ceres/Ceres (9th St) Turlock Irrigation District tid.com
California Ceres/South Modesto Turlock Irrigation District tid.com
California Hughson Turlock Irrigation District tid.com
California Livingston Turlock Irrigation District tid.com
California Merced County/Delhi, Hilmar Turlock Irrigation District tid.com
California Stanislaus County/Del Rio, Riverbank, Turlock, Empire, Modesto, Keyes, Ceres, Oakdale, Denair Turlock Irrigation District tid.com
Connecticut   Eversource eversource.com
Connecticut   United Illuminating uinet.com
Georgia   Carroll EMC cemc.com
Georgia   Cobb EMC cobbemc.com
Georgia   Coweta-Fayette EMC utility.org
Georgia   Diverse Power diversepower.com
Georgia   Flint EMC flintemc.com
Georgia   Georgia Power georgiapower.com
Georgia   Jackson EMC jacksonemc.com
Georgia   MEAG Power meagpower.org
Georgia   Newnan Utilities newnanutilities.org
Georgia   Oconee oconeeemc.com
Georgia   Rayle EMC rayleemc.com
Georgia   Tri-County EMC tri-countyemc.com
Georgia   Walton EMC waltonemc.com
Georgia   Washington EMC washingtonemc.com
Illinois   Ameren Illinois ameren.com
Maryland   Choptank Electric Cooperatives choptankelectric.com
Massachusetts   National Grid nationalgridus.com
Massachusetts   Eversource eversource.com
Michigan   Consumers Energy consumersenergy.com
Michigan   Detroit Edison dteenergy.com
Michigan   Homeworks Tr-County Electric countrylines.com
Michigan   Lansing Board of Water & Light lbwl.com
Minnesota   (RPU) Rochester Public Utilities rpu.org
Minnesota   Aitkin Public Utilities ci.aitkin.mn.us
Minnesota   Alliant Energy alliantenergy.com
Minnesota   ALP (Alexandria area) alputilities.com
Minnesota   Austin Utility austinutilities.com
Minnesota   Benson Utilities bensonmn.org
Minnesota   Brainerd Public Utilities bpu.org
Minnesota   Center Point Energy centerpointenrgy.com
Minnesota   City of Buffalo ci.buffalo.mn.us
Minnesota   City of Wadena Power and Light wadena.org
Minnesota   Crow Wing Power cwpower.com
Minnesota   Dakota Electric dakotaelectric.com
Minnesota   Kandiyohi Power kpcoop.com
Minnesota   Kasson Electric cityofkasson.com
Minnesota   Marshall Municipal Utilities marshallutilities.com
Minnesota   Melrose Public Utilities (City of Melrose) ci.melrose.mn.us
Minnesota   Minnesota Power mnpower.com
Minnesota   Otter Tail Power Co otpco.com
Minnesota   Owatonna Utilitiy owatonnautilities.com
Minnesota   People's Coop Services (Etoya) peoplesrec.com
Minnesota   Sauk Centre Water, Light & Power saukcentre.govoffice2.com
Minnesota   Stearns Electric stearnselectric.org
Minnesota   Todd Wadena Electric toddwadena.coop
Minnesota   Willmar Municipal Utilities wmu.willmar.us
Minnesota   Wright-Hennepin Cooperative Electric Association whe.org
Minnesota   Excel Energy xcelenergy.com
Missouri   Ameren Missouri ameren.com
Missouri   Cuivre River Electric cuivre.com
Missouri   Laclede Electric Cooperative lacledeelectric.com
Nebraska   Board of Public Works (Beatrice) beatrice.ne
Nebraska   Board of Public Works (Cozad) cozadnebraska.net
Nebraska   Chimney Rock Public Power crppd.com
Nebraska   City Light and Water (Ord) ordnebraska.com
Nebraska   City Light and Water (St. Paul) stpaulnebraska.com
Nebraska   City of Alliance cityofalliance.net
Nebraska   City of Gering gering.org
Nebraska   City of Holdrege cityofhodrege.org
Nebraska   City of Mitchell mitchell-in.gov
Nebraska   City of Sidney Utilities cityofsidney.org
Nebraska   City of Wood River woodriverne.com
Nebraska   City Power Station (Bridgeport) cityofbport.com
Nebraska   Custer Public Power District custerpower.com
Nebraska   Dawson Public Power District dawsonpower.com
Nebraska   Grand Island Utilities grandisland.com
Nebraska   Hastings Utilities hastingsutilities.com
Nebraska   Howard Greeley Rural Public Power District howardgreeleyrppd.com
Nebraska   Lincoln Electric Systems les.com
Nebraska   Municipal Light and Water (North Platte) ci.north-platte.ne.us
Nebraska   Nebraska Public Power District nnpd.com
Nebraska   Omaha Public Power District oppd.com
Nebraska   Public Works Division (Gothenburg) ci.gothenburg.ne.us
Nebraska   Southern Power District southernpd.com
Nebraska   Village of Greenwood greenwoodcpw.com
Nebraska   Village of Hildreth villageofhildreth.com
Nebraska   Village of Morrill villageofmorrill.com
Nebraska   Wahoo Utilities wahoo.ne.us
Nevada   NV Energy nvenergy.com
New Hampshire   Public Service of New Hampshire Eversource.com
New Hampshire   Woodsville Water & Light 603-747-2442
New York   NSEG nyseg.com
New York   National Grid nationalgridus.com
North Carolina   Albemarle EMC aemc.coop
North Carolina   Central Electric Membership centralelectriconline.com
North Carolina   Blue Ridge Electric Cooperative blueridge.coop | bremco.maps
North Carolina   Cape Hatteras Electric Cooperative chec.coop
North Carolina   Central Electric Membership centralelectriconline.com
North Carolina   City of Morganton morgantonnc.gov
North Carolina   City of Newton newtonnc.gov
North Carolina   City of Wilson wilsonnc.org
North Carolina   Dominion Power dom.com
North Carolina   Duke Energy duke-energy.com
North Carolina   Energy United energyunited.com
North Carolina   Four County EMC fourcty.org
North Carolina   French Broad Electric frenchbroademc.com
North Carolina   Haywood Electric hawoodemc.com
North Carolina   Jones Onslow Electric joemc.com
North Carolina   Mountain Electric Co-op mountainelectric.com
North Carolina   New River Light and Power nrlp.appstate.edu
North Carolina   Piedmont Electric pemc.coop
North Carolina   Roanoke Electric Cooperative roanokeelectric.com
North Carolina   Rutherford EMC remc.com
North Carolina   Skyline Membership Corp skyline.org
North Carolina   Statesville Electric Utilities ci.statesville.nc.us
North Carolina   South River Electric sremc.com
North Carolina   Surry-Yadkin EMC sec.coop
North Carolina   Tideland Electric tidelandemc.com
North Carolina   TVA (Tennessee Valley Authority) tva.com
North Carolina   Town of Benson townofbenson.com
North Carolina   Town of Dallas NC dallasnc.net
North Carolina   Town of Granite Falls granitefallsnc.com
North Carolina   Town of Waynesville townofwaynesville.org
North Carolina   Tri-County Electric Membership tcemc.com
Oregon   Ashland Power ashland.or.us
Oregon   Brandon Electric & Coos Curry Electric ccec.coop
Oregon   Central Lincoln PUD & Douglas Electric cpud.org
Oregon   Douglas Electric COOP douglaselectric.com
Oregon   Drain Power Company cityofdrain.org
Oregon   Emerald People Utilities District epud.org
Oregon   Eugene Water and Electric eweb.org
Oregon   Lane Electric laneelectric.com
Oregon   Monmouth Power & Light ci.monmouth.or.us
Oregon   Milton Freewater Power mfcity.com
Oregon   Northern Wasco PUD nwasco.com
Oregon   OTEC otecc.com
Oregon   PP&L pacificorp.com
Oregon   Tillamook PUD tpud.org
Oregon   UEC / PP&L umatillaelectric.com
Oregon   Yoncalla Power Co cityofyoncalla.com
South Carolina   Abbeville Public Utilities abbevilleutilities.com
South Carolina   Blue Ridge Electric Cooperative blueridge.coop
South Carolina   Broad River Electric broadriverelectric.com
South Carolina   City of Clinton clintonsc.govoffice3.com
South Carolina   City of Union cityofunion.net
South Carolina   Duke Energy duke-energy.com
South Carolina   Easley Combined Utilities easleyutilities.com
South Carolina   Gaffney Board of Public Works gbpw.com
South Carolina   Greer Commission of Public Works greercpw.com
South Carolina   Laurens Electric Cooperative laurenselectric.com
South Carolina   Little River Electric Cooperative lreci.coopwebbuilder.com
South Carolina   Laurens Commission of Public Works lcpw.com
South Carolina   Lockhart Power lockhartpower.com
South Carolina   Newberry Electric Cooperative nec.coop
South Carolina   SCE&G sceg.com
South Carolina   Town of Due West: Tri-County Electric Membership tri-countyelectric.net
Texas   Acacia Energy acaciaenergy.com
Texas   Affordable Power apge.com
Texas   Ambit Energy ambitenergy.com
Texas   Amigo Energy amigoenergy.com
Texas   Bounce Energy bounceenergy.com
Texas   Breeze Energy breezeenergy.com
Texas   CenterPoint Energy centerpointenergy.com
Texas   Champion Energy Services championenergyservices.com
Texas   Cirro Energy cirroenergy.com
Texas   City of Denton Utilities cityofdenton.com
Texas   CoServ coserv.com
Texas   Direct Energy directenergy.com
Texas   Electricity Texas (Grandbury) electricitytexas.com
Texas   Energy Future Holdings energyfutureholding.com
Texas   Farmers Electric Cooperative fecelectric.com
Texas   First Choice Power firstchoicepower.com
Texas   Frontier Utilities frontierutilities.com
Texas   Gexa Energy gexaenergy.com
Texas   Green Mountain Energy greenmountain.com
Texas   Hudson Energy hudsonenergy.net
Texas   Just Energy justenergy.com
Texas   Luminant luminant.com
Texas   Merit Energy Company meritenergy.com
Texas   Oncor oncor.com
Texas   Payless Power paylesspower.com
Texas   Reliant Energy reliant.com
Texas   Star Tex Power startexpower.com
Texas   Stream Energy mystream.com
Texas   Texas New Mexico Power (TNMP) tnmp.com
Texas   TXU Energy txu.com
Texas   Tara Energy taraenergy.com
Texas   Tri-County Electric Cooperative, Inc. tcectexas.com
Texas   Tri-Eagle trieagleenergy.com
Texas   United Cooperative Services united-cs.com
Texas   Weatherford Utilities Department ci.weatherford.tx.us
Vermont   Central VT Public Service 800-649-2877
Vermont   Green Mountain Power 800-788-2877
Vermont   Lyndonville Electric Co 802-626-9252
Vermont   Vermont Co-op vermontelectric.coop/outage
Vermont   Washington Electric Co-op washingtonelectric.coop
Virginia   Dominion Power dom.com
Virginia   A & N Electric Cooperative anec.com
Virginia   City of Franklin Electric franklinva.com
Virginia   Community Electric Cooperative comelec.coop
Virginia   Prince George Electric Cooperative pgec.coop
Virginia   Southside Electric Cooperative sec.coop
Washington   Avista avistautilities.com
Washington   Benton PUD bentonpud.org
Washington   Benton REA bentonrea.org
Washington   Big Bend Electric bbec.org
Washington   Chelan County PUD chelanpud.org
Washington   City of Chewelah PUD cityofchewelah.org
Washington   City of Richland ci.richland.wa.us
Washington   Clatskanie PUD clatskaniepud.com
Washington   Columbia REA columbiarea.com
Washington   Douglas County PUD douglaspud.org
Washington   Ellensburg PUD / PSE / City of Ellensburg ci.ellensburg.wa.us
Washington   Franklin PUD franklinpud.org
Washington   Grant County PUD gcpud.org
Washington   Inland Power & Light inlandpower.com
Washington   Klickitat PUD klickitatpud.com
Washington   Okanogan County PUD okanoganpud.org
Washington   OTEC Power otecpower.com
Washington   Pacific County PUD pacificpud.org 
Washington   Pacific Power pacificorp.com
Washington   PPL Electric pplelectric.com
Washington   Wahkiakum County PUD wahkiakumpud.org
Wisconsin   Alliant Energy alliantenergy.com
Wisconsin   Dahlberg Light and Power dahlberglightandpower.com
Wisconsin   Superior Light and Water swlp.com
Wisconsin   Xcel Energy xcelenergy.com

 

To report an interruption of your Spectrum services, contact us.

Spectrum Voice

In the event of storm-related outages, we'll work as quickly as possible to restore your Spectrum services.

Your Spectrum Voice modem must be plugged into an electrical wall outlet to operate. Your Voice service (including access to 911 services) will be unavailable during a power outage if you don't have a battery backup, and may also be unavailable in the event of a network outage. Learn more about purchasing a Battery Backup.

Storm Safety

Before the Storm

To prepare for an approaching hurricane or storm:

  • Stock up on non-perishables, such as canned goods, and make sure you have adequate medical supplies and prescriptions.
  • Keep areas surrounding electrical service equipment clear.
  • Turn the temperature controls on your refrigerator and freezer to the coldest setting to keep food cold in the event of a power outage. Don't forget to reset controls to the normal setting after the storm.
  • Fill several large containers and the bathtub with water.
  • Keep flashlights, batteries, candles and matches on hand.
  • Fill your car with gasoline.
  • Stay tuned to local weather forecasts for storm updates and have a battery-powered radio available.

The following emergency supplies should also be stored in an easy-to-reach area:

  • Non-perishable food
  • Flashlights (We recommend placing several throughout the house)
  • Portable, battery-operated radio
  • Fresh batteries of the correct size for flashlights and radio
  • Manual can opener
  • First aid kit
  • Water for drinking, cooking and flushing
  • Pet food

If a severe weather or hurricane warning is put into place and the storm becomes imminent, take the following precautions:

  • Tape, board or shutter windows and glass doors.
  • Secure all outdoor objects that could become airborne during high winds.
  • Tie down mobile homes or moored boats or move them to a safe location.
  • Wedge sliding glass doors to prevent them from lifting from their tracks.
  • Load a cooler with ice and food you can use during the first hours of an outage.
  • In winter, close off unused rooms to conserve heat.
  • Open curtains and shades to let sunlight in during the day, and close them at night to conserve heat.
  • Stock up on firewood.
  • Leave your home if authorities order an evacuation, especially if your home is in an area that floods easily.

If Power Goes Out

If you experience a service interruption:

  • Contact us to report your outage.
  • Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching, such as puddles and metal fences. Assume all downed wires are "live" and stay away. Call your local power company and local emergency personnel.
  • Persons dependent on electrically powered life support systems should have a prearranged plan concerning power outage situations.
  • Prepare a list of emergency phone numbers and have it readily available.
  • Disconnect appliances that will go on automatically when the power is restored. These include refrigerators, stoves, furnaces and water heaters.
  • Unplug computers and sensitive electronic devices, including those connected to surge protectors during a storm that downs power lines.
  • Turn off appliances such as washers, dryers, computers and TV's. Once power is restored, turn appliances back on one at a time to avoid a power surge.
  • If using candles or matches, be extremely careful and never leave open flames unattended.
  • Minimize the number of times you open your refrigerator. Food in your refrigerator will keep for 6 to 9 hours, and food in your freezer will keep between 36 and 48 hours.

After the Storm

After severe weather has passed, take the following steps and precautions:

  • Stay clear of all fallen tree limbs and electrical wires, as well as anything they are touching, such as puddles and metal fences.
  • If a power line has fallen on the car you're in, remain in the car until help arrives. Don't attempt to pull away. Call 911 for help.
  • Notify local fire, police, and electric utility officials about downed power lines.
  • Don't enter damaged buildings with flame lanterns, candles or lit cigarettes because there may be gas leaks.
  • If possible, stay off the road. If you have to drive, watch out for trees and wires in the roadway. Don't drive across a downed power line. Treat all nonworking traffic lights as stop signs and proceed cautiously at intersections.
  • Try to keep people and traffic away from downed power lines until officials arrive.

Storm FAQs

What should I do when my power goes out?

First, make sure the switches of your circuit breaker are all in the on position or that you haven't blown any fuses. Contact your local power company for further assistance.

What should I do when my Spectrum services go out?

Verify that your electricity is working. Electricity is required to receive Spectrum services. If there's a power outage, your Spectrum services should come back on soon after power is restored to your home. If they don't, check outside to verify that the drop line from your house to the pole at the street is still intact. If it's down, call us to report a downed drop line. If the drop line is in place, restart your Spectrum equipment (Spectrum receiver, internet modem, phone modem) by unplugging the device, and waiting 30 seconds before plugging it back in. If that doesn't work, contact us.

Why don't I see your crews working on my street?

Because of our system's design, your outage might not necessarily be caused by storm damage problems on your street, or even a nearby street. Even if you don't see our crews or vehicles working near your home, we're working with local power companies to have your services restored as quickly as possible.

I saw your truck but it's gone now. My services have not been restored. Is somebody coming back?

During emergency situations, we often send out a special crew to find out exactly where the problem is, what kind of work needs to be performed and, most importantly, to make sure the area is safe. We then coordinate with local power companies to make sure the right crew is sent out to do the necessary repair work. Also, the source of the problem may not be near your home.

What might cause a delay in restoring my services?

During a severe storm, downed power lines, blocked roads, unplowed or flooded streets, downed trees or other dangerous situations may slow our response time or impede our ability to repair your services. Additionally, conditions throughout our system may cause delays. For example, several small, scattered outages are more time consuming to repair because they require more frequent stops to reconnect lines to individual homes.

How do you prioritize restoration efforts during a significant emergency situation?

We implement a disaster-recovery plan of operations that places the efforts of the entire company behind service restoration 24-hours a day. We make every effort to restore service to the maximum number of customers in the shortest possible time. The initial focus in a widespread outage is public safety and other critical facilities such as hospitals and nursing homes.