The information below will help to minimize the inconvenience and danger of severe weather as well as provide you updated information regarding service restoration in the event of severe weather or other emergency situation. If you have a storm in your area please also check the National Weather Service page and the FEMA page.

Use the quick navigation links below to jump further down the page to the section you chose.

 

 
 
 

Outages

Current Service Outage Information

Click on your state below to view weather-related outages.

General Information

How Charter Prepares

With assistance from local and online weather services, Charter constantly monitors weather in our service areas. Once it is likely that severe weather is imminent, Charter teams put storm-preparedness plans into action.

Charter works closely with cities and towns we serve well in advance of a storm or hurricane to ensure lines of communication are open. Additional line crews throughout our footprint are also placed on standby should they be needed. We engage mutual assistance providers and third party crews that are alerted and placed on standby status.

In the event of other emergency situations, Charter has pre-established lines of communication with federal, state and local officials.

Charter Restoration Efforts

Our computerized control system is capable of providing us with early notification of a large power outage. We also receive reports from public safety agencies and local police and fire departments.

Charter depends on our customers to report outages - either by calling our toll-free number or by using our Interactive Virtual Assistant.

Our computer system allows Charter's network specialists to analyze our network to pinpoint specific areas where services may be out due to downed power lines, etc.

Charter is committed to constant communication with government representatives, town officials and media resources throughout any outage; therefore you may be able to receive updated information through your battery-operated radio.

How to Report an Outage

If your power is out, first call your power company or visit your utility company's website.

To find your city's power company, type in the name of your state to instantly filter the table below with the results that are associated with your state.

All links in this table open to external websites.

State City Power Company Website
Alabama   Alabama Power alabamapower.com
Alabama   Alabama Rural Electric Association areapower.coop
Alabama   Baldwin County EMC baldwinemc.com
Alabama   Central Alabama Electric Cooperative caec.coop
Alabama   Clarke-Washington EMC cwemc.com
Alabama   Coosa Valley Electric Cooperative coosavalleyec.com
Alabama   Covington Electric Cooperative covington.coop
Alabama   Cullman Electric Cooperative cullmanec.com
Alabama   Decatur Utilities decaturutilities.com
Alabama   Dixie Electric Cooperative dixie.coop/outage-reporting
Alabama   Joe Wheeler EMC jwemc.org
Alabama   Pea River Electric Cooperative peariver.com
Alabama   Pioneer Electric Cooperative pioneerelectric.com
Alabama   PowerSouth Energy Cooperative powersouth.com
Alabama   South Alabama Electric Cooperative southaec.com
Alabama   Southern Pine Electric Cooperative southernpine.org
Alabama   Tombigbee Electric Cooperative tombigbee.net
California Azusa Azuza Light and Water ci.azusa.ca.us
California Big Bear City Bear Valley Electric bves.com
California Big Bear Lake Bear Valley Electric bves.com
California Burbank Burbank Water and Power burbankwaterandpower.com
California Redding REU reupower.com
California Riverside RPU riversideca.gov/utilities
California Glendale Glendale Water and Power glendalewaterandpower.com
California   Liberty Power libertypowercorp.com
California Escalon Modesto Irrigation District mid.org
California Ripon Modesto Irrigation District mid.org
California Riverbank Modesto Irrigation District mid.org
California Salida/Escalon Modesto Irrigation District mid.org
California Waterford Modesto Irrigation District mid.org
California   Douglas Electric Co-op douglaselectric.com
California   Pacific Power pacificorp.com
California   Pacific Gas and Electric pge.com
California Arroyo Grande Pacific Gas and Electric pge.com
California Atascadero Pacific Gas and Electric pge.com
California Avila Beach Pacific Gas and Electric pge.com
California Bear Valley Pacific Gas and Electric pge.com
California Cambria Pacific Gas and Electric pge.com
California Capitola Pacific Gas and Electric pge.com
California Cayucos Pacific Gas and Electric pge.com
California City of San Luis Obispo Pacific Gas and Electric pge.com
California Country Club Pacific Gas and Electric pge.com
California Gilroy Pacific Gas and Electric pge.com
California Gonzalez Pacific Gas and Electric pge.com
California Greenfield Pacific Gas and Electric pge.com
California Grover Beach Pacific Gas and Electric pge.com
California Guadalupe Pacific Gas and Electric pge.com
California Heritage Ranch Pacific Gas and Electric pge.com
California Hollister Pacific Gas and Electric pge.com
California Jardine Rd Pacific Gas and Electric pge.com
California King City Pacific Gas and Electric pge.com
California La Mesa Naval Base Pacific Gas and Electric pge.com
California Los Alamos Pacific Gas and Electric pge.com
California Los Osos Pacific Gas and Electric pge.com
California MC / Carmel Highlands Pacific Gas and Electric pge.com
California MC / Castroville / Salinas / Las Lomas / Moss Ldg Pacific Gas and Electric pge.com
California MC / Greenfield MC / King City Pacific Gas and Electric pge.com
California MC / Laguna Seca / Rancho Tierra Grande MC / Oak Hills Monte Del Lago Pacific Gas and Electric pge.com
California MHP Monterey Co. / Chualar Morgan Hill Pacific Gas and Electric pge.com
California Morro Bay Pacific Gas and Electric pge.com
California Nipomo Pacific Gas and Electric pge.com
California Oceano Pacific Gas and Electric pge.com
California Pajaro Dunes Pacific Gas and Electric pge.com
California Paso Robles Pacific Gas and Electric pge.com
California Pismo/Shell Printz Rd Pacific Gas and Electric pge.com
California San Juan Bautista Pacific Gas and Electric pge.com
California San Martin Pacific Gas and Electric pge.com
California San Miguel Pacific Gas and Electric pge.com
California Santa Cruz Co. Pacific Gas and Electric pge.com
California Santa Margarita Pacific Gas and Electric pge.com
California Soledad Pacific Gas and Electric pge.com
California Templeton / Paso County Pacific Gas and Electric pge.com
California Tres Pinos / Ridgemark Pacific Gas and Electric pge.com
California Tulare County / CA Hot Springs Pacific Gas and Electric pge.com
California Tulare County / Jack Ranch Watsonville Pacific Gas and Electric pge.com
California Chapman Woods Pasadena Water and Power ci.pasadena.ca.us
California Kinneloa/Pasadena (KTSCTY) Pasadena Water and Power ci.pasadena.ca.us
California Pasadena Pasadena ROE Pasadena Water and Power ci.pasadena.ca.us
California Adelanto (1 Way) Southern California Edison sce.com
California Adelanto Rebuild (2 Way) Southern California Edison sce.com
California Agoura Hills Southern California Edison sce.com
California Alhambra Southern California Edison sce.com
California Altadena (County) Southern California Edison sce.com
California Angelus Oaks Southern California Edison sce.com
California Apple Valley Southern California Edison sce.com
California Azusa (County) Southern California Edison sce.com
California Boron Southern California Edison sce.com
California Box Canyon (LA County) Southern California Edison sce.com
California Box Canyon (Ventura) Southern California Edison sce.com
California Cal City Southern California Edison sce.com
California Calabasas Southern California Edison sce.com
California City of Cerritos Southern California Edison sce.com
California City of San Bernardino Southern California Edison sce.com
California City of San Buenaventura Southern California Edison sce.com
California Crestline Southern California Edison sce.com
California Duarte Southern California Edison sce.com
California E. San Gabriel Southern California Edison sce.com
California Exeter Famersville Southern California Edison sce.com
California Forest Falls Southern California Edison sce.com
California Green Valley Lake Southern California Edison sce.com
California Helendale/Silver Lakes Southern California Edison sce.com
California Hesperia Southern California Edison sce.com
California Hesperia (Falcon) Southern California Edison sce.com
California Hidden Hills Southern California Edison sce.com
California Huntington Park Southern California Edison sce.com
California Irwindale Southern California Edison sce.com
California La Canada Southern California Edison sce.com
California La Crescenta (County) Southern California Edison sce.com
California Lake Arrowhead Southern California Edison sce.com
California Long Beach Southern California Edison sce.com
California Los Angeles City Southern California Edison sce.com
California Hesperia Southern California Edison sce.com
California Malibu Southern California Edison sce.com
California Mojave Southern California Edison sce.com
California Montebello Southern California Edison sce.com
California Monterey Park Southern California Edison sce.com
California Montrose (County) Southern California Edison sce.com
California Norco Southern California Edison sce.com
California North Edwards Southern California Edison sce.com
California Norwalk Southern California Edison sce.com
California Norwalk/Cerritos (County) Southern California Edison sce.com
California Orange Cove Southern California Edison sce.com
California Phelan?Baldy Mesa Southern California Edison sce.com
California Porterville Southern California Edison sce.com
California Rancho Cucamonga Southern California Edison sce.com
California Riverside County Southern California Edison sce.com
California Rosamond Southern California Edison sce.com
California Rosemead Southern California Edison sce.com
California S. Monrovia (County) Southern California Edison sce.com
California S. San Gabriel (County) Southern California Edison sce.com
California San Bernardino County Southern California Edison sce.com
California San Gabriel Southern California Edison sce.com
California Signal Hill Southern California Edison sce.com
California Spring Valley Lake Southern California Edison sce.com
California Temple City Southern California Edison sce.com
California Thousand Oaks Southern California Edison sce.com
California Topanga Southern California Edison sce.com
California Tulare County/Lindsey Southern California Edison sce.com
California Tulare County/Springville Southern California Edison sce.com
California Turlock Southern California Edison sce.com
California Victorville Southern California Edison sce.com
California Victorville County Southern California Edison sce.com
California W. Covina (County) Southern California Edison sce.com
California W. Covina (County)-ROE Southern California Edison sce.com
California Walnut Southern California Edison sce.com
California West Covina Southern California Edison sce.com
California West Covina-ROE Southern California Edison sce.com
California Whittier Southern California Edison sce.com
California Woodlake Southern California Edison sce.com
California Woodland Hills Southern California Edison sce.com
California Wrightwood (LA County) Southern California Edison sce.com
California Wrightwood (San Bernardino) Southern California Edison sce.com
California Yucaipa Southern California Edison sce.com
California Ceres/Ceres (9th St) Turlock Irrigation District tid.com
California Ceres/South Modesto Turlock Irrigation District tid.com
California Hughson Turlock Irrigation District tid.com
California Livingston Turlock Irrigation District tid.com
California Merced County/Delhi, Hilmar Turlock Irrigation District tid.com
California Stanislaus County/Del Rio, Riverbank, Turlock, Empire, Modesto, Keyes, Ceres, Oakdale, Denair Turlock Irrigation District tid.com
Connecticut   Connecticut Light & Power cl-p.com
Connecticut   United Illuminating uinet.com
Illinois   Ameren Illinois ameren.com
Georgia   Carroll EMC cemc.com
Georgia   Cobb EMC cobbemc.com
Georgia   Coweta-Fayette EMC utility.org
Georgia   Diverse Power diversepower.com
Georgia   Flint EMC flintemc.com
Georgia   Georgia Power georgiapower.com
Georgia   Jackson EMC jacksonemc.com
Georgia   MEAG Power meagpower.org
Georgia   Newnan Utilities newnanutilities.org
Georgia   Oconee oconeeemc.com
Georgia   Rayle EMC rayleemc.com
Georgia   Tri-County EMC tri-countyemc.com
Georgia   Walton EMC waltonemc.com
Georgia   Washington EMC washingtonemc.com
Massachusetts   National Grid nationalgridus.com
Massachusetts   NSTAR Grid nstar.com
Massachusetts   Massachusetts Electric wmeco.com
Maryland   Choptank Electric Cooperatives choptankelectric.com
Michigan   Consumers Energy consumersenergy.com
Michigan   Detroit Edison dteenergy.com
Michigan   Homeworks Tr-County Electric countrylines.com
Michigan   Lansing Board of Water & Light lbwl.com
Minnesota   (RPU) Rochester Public Utilities rpu.org
Minnesota   Aitkin Public Utilities ci.aitkin.mn.us
Minnesota   Alliant Energy alliantenergy.com
Minnesota   ALP (Alexandria area) alputilities.com
Minnesota   Austin Utility austinutilities.com
Minnesota   Benson Utilities bensonmn.org
Minnesota   Brainerd Public Utilities bpu.org
Minnesota   Center Point Energy centerpointenrgy.com
Minnesota   City of Buffalo ci.buffalo.mn.us
Minnesota   City of Wadena Power and Light wadena.org
Minnesota   Crow Wing Power cwpower.com
Minnesota   Dakota Electric dakotaelectric.com
Minnesota   Kandiyohi Power kpcoop.com
Minnesota   Kasson Electric cityofkasson.com
Minnesota   Marshall Municipal Utilities marshallutilities.com
Minnesota   Melrose Public Utilities (City of Melrose) ci.melrose.mn.us
Minnesota   Minnesota Power mnpower.com
Minnesota   Ottertail Power Co otpco.com
Minnesota   Owatonna Utilitiy owatonnautilities.com
Minnesota   People's Coop Services (Etoya) peoplesrec.com
Minnesota   Sauk Centre Water, Light & Power saukcentre.govoffice2.com
Minnesota   Stearns Electric stearnselectric.org
Minnesota   Todd Wadena Electric toddwadena.coop
Minnesota   Willmar Municipal Utilities wmu.willmar.us
Minnesota   Wright-Hennepin Cooperative Electric Association whe.org
Minnesota   Excel Energy xcelenergy.com
Missouri   Ameren Missouri ameren.com
Missouri   Cuivre River Electric cuivre.com
Missouri   Laclede Electric Cooperative lacledeelectric.com
Nebraska   Board of Public Works (Beatrice) beatrice.ne
Nebraska   Board of Public Works (Cozad) cozadnebraska.net
Nebraska   Chimney Rock Public Power crppd.com
Nebraska   City Light and Water (Ord) ordnebraska.com
Nebraska   City Light and Water (St. Paul) stpaulnebraska.com
Nebraska   City of Alliance cityofalliance.net
Nebraska   City of Gering gering.org
Nebraska   City of Holdrege cityofhodrege.org
Nebraska   City of Mitchell mitchell-in.gov
Nebraska   City of Sidney Utilities cityofsidney.org
Nebraska   City of Wood River woodriverne.com
Nebraska   City Power Station (Bridgeport) cityofbport.com
Nebraska   Custer Public Power District custerpower.com
Nebraska   Dawson Public Power District dawsonpower.com
Nebraska   Grand Island Utilities grandisland.com
Nebraska   Hastings Utilities hastingsutilities.com
Nebraska   Howard Greeley Rural Public Power District howardgreeleyrppd.com
Nebraska   Lincoln Electric Systems les.com
Nebraska   Municipal Light and Water (North Platte) ci.north-platte.ne.us
Nebraska   Nebraska Public Power District nnpd.com
Nebraska   Omaha Public Power District oppd.com
Nebraska   Public Works Division (Gothenburg) ci.gothenburg.ne.us
Nebraska   Southern Power District southernpd.com
Nebraska   Village of Greenwood greenwoodcpw.com
Nebraska   Village of Hildreth villageofhildreth.com
Nebraska   Village of Morrill villageofmorrill.com
Nebraska   Wahoo Utilities wahoo.ne.us
Nevada   NV Energy nvenergy.com
New Hampshire   Public Service of New Hampshire Eversource.com
New Hampshire   Woodsville Water & Light 603-747-2442
New York   NSEG nyseg.com
New York   National Grid nationalgridus.com
North Carolina   Albemarle Electric Corporation albemarle-emc.com
North Carolina   Central Electric Membership centralelectriconline.com
North Carolina   Blue Ridge Electric Cooperative blueridge.coop | bremco.maps
North Carolina   Cape Hatteras Electric Cooperative chec.coop
North Carolina   Central Electric Membership centralelectriconline.com
North Carolina   City of Morganton morgantonnc.gov
North Carolina   City of Newton newtonnc.gov
North Carolina   City of Wilson wilsonnc.org
North Carolina   Dominion Power dom.com
North Carolina   Duke Energy easleyutilities.com
North Carolina   Energy United energyunited.com
North Carolina   Four County EMC fourcty.org
North Carolina   French Broad Electric frenchbroademc.com
North Carolina   Haywood Electric hawoodemc.com
North Carolina   Jones Onslow Electric joemc.com
North Carolina   Mountain Electric Co-op mountainelectric.com
North Carolina   New River Light and Power nrlp.appstate.edu
North Carolina   Roanoke Electric Cooperative roanokeelectric.com
North Carolina   Rutherford EMC remc.com
North Carolina   Piedmont Electric pemc.coop
North Carolina   Progress Energy progress-energy.com
North Carolina   Rutherford Electric remc.com
North Carolina   Skyline Membership Corp skyline.org
North Carolina   Statesville Electric Utilities ci.statesville.nc.us
North Carolina   South River Electric sremc.com
North Carolina   Surry-Yadkin EMC sec.coop
North Carolina   Tideland Electric tidelandemc.com
North Carolina   TVA (Tennessee Valley Authority) tva.com
North Carolina   Town of Benson townofbenson.com
North Carolina   Town of Dallas NC dallasnc.net
North Carolina   Town of Granite Falls granitefallsnc.com
North Carolina   Town of Waynesville townofwaynesville.org
North Carolina   Tri-County Electric Membership tcemc.com
Oregon   Ashland Power ashland.or.us
Oregon   Brandon Electric & Coos Curry Electric ccec.coop
Oregon   Central Lincoln PUD & Douglas Electric cpud.org
Oregon   Douglas Electric COOP douglaselectric.com
Oregon   Drain Power Company cityofdrain.org
Oregon   Emerald People Utilities District epud.org
Oregon   Eugene Water and Electric eweb.org
Oregon   Lane Electric laneelectric.com
Oregon   Monmouth Power & Light ci.monmouth.or.us
Oregon   Milton Freewater Power mfcity.com
Oregon   Northern Wasco PUD nwasco.com
Oregon   OTEC otecc.com
Oregon   PP&L pacificorp.com
Oregon   PPL & Central Lincoln PUD pacificorp.com
Oregon   PP&L Coos Curry Electric pacificorp.com
Oregon   PP&L / UEC umatillaelectric.com
Oregon   Tillamook PUD tpud.org
Oregon   UEC / PP&L umatillaelectric.com
Oregon   Yoncalla Power Co cityofyoncalla.com
South Carolina   Abbeville Public Utilities abbevilleutilities.com
South Carolina   Blue Ridge Electric Cooperative blueridge.coop
South Carolina   Broad River Electric broadriverelectric.com
South Carolina   City of Clinton clintonsc.govoffice3.com
South Carolina   City of Union cityofunion.net
South Carolina   Duke Energy easleyutilities.com
South Carolina   Easley Combined Utilities  
South Carolina   Gaffney Board of Public Works  
South Carolina   Greer Commission of Public Works  
South Carolina   Laurens Electric Cooperative laurenselectric.com
South Carolina   Little River Electric Cooperative lreci.coopwebbuilder.com
South Carolina   Laurens Commission of Public Works lcpw.com
South Carolina   Lockhart Power lockhartpower.com
South Carolina   Newberry Electric Cooperative nec.coop
South Carolina   SCE&G sceg.com/en
South Carolina   Town of Due West: Tri-County Electric Membership tri-countyelectric.net
Texas   Acacia Energy acaciaenergy.com
Texas   Affordable Power apge.com
Texas   Ambit Energy ambitenergy.com
Texas   Amigo Energy amigoenergy.com
Texas   Apollo Power & Light apollopowerlight.com
Texas   Bounce Energy bounceenergy.com
Texas   CenterPoint Energy centerpointenergy.com
Texas   Champion Energy championenergyservices.com
Texas   Cirro Energy cirroenergy.com
Texas   City of Denton Utilities cityofdenton.com
Texas   CoServ coserv.com
Texas   Direct Energy directenergy.com
Texas   Electricity Texas (Grandbury) electricitytexas.com
Texas   Energy Future Holdings energyfutureholding.com
Texas   Farmers Electric Cooperative fecelectric.com
Texas   First Choice Power firstchoicepower.com
Texas   Frontier Utilities frontierutilities.com
Texas   Gexa Energy gexaenergy.com
Texas   Green Mountain Energy greenmountain.com
Texas   Hudson Energy hudsonenergy.net
Texas   Just Energy justenergy.com
Texas   Luminant luminant.com
Texas   Merit Energy Company meritenergy.com
Texas   Oncor oncor.com
Texas   Payless Power paylesspower.com
Texas   Reliant Energy reliant.com
Texas   Star Tex Power startexpower.com
Texas   Steam Energy streamenergy.net
Texas   Texas New Mexico Power (TNMP) tnmp.com
Texas   TXU Energy txu.com
Texas   Tara Energy taraenergy.com
Texas   Tri-County Electric Cooperative, Inc. tcectexas.com
Texas   Tri-Eagle trieagleenergy.com
Texas   United Cooperative Services united-cs.com
Texas   Weatherford Utilities Department ci.weatherford.tx.us
Vermont   Central VT Public Service 800-649-2877
Vermont   Green Mountain Power 800-788-2877
Vermont   Lyndonville Electric Co 802-626-9252
Vermont   Vermont Co-op vermontelectric.coop/outage
Vermont   Washington Electric Co-op washingtonelectric.coop
Virginia   Dominion Power https://www.dom.com
Virginia   A & N Electric Cooperative anec.com
Virginia   City of Franklin Electric franklinva.com
Virginia   Community Electric Cooperative comelec.coop
Virginia   Prince George Electric Cooperative pgec.coop
Virginia   Southside Electric Cooperative sec.coop
Washington   Avista avistautilities.com
Washington   Benton PUD bentonpud.org
Washington   Benton REA bentonrea.org
Washington   Big Bend Electric bbec.org
Washington   Chelan County PUD chelanpud.org
Washington   City of Chewelah PUD Stevenspud.org
Washington   City of Richland ci.richland.wa.us
Washington   Clatskanie PUD clatskaniepud.com
Washington   Columbia REA columbiarea.com
Washington   Douglas County PUD douglaspud.org
Washington   Ellensburg PUD / PSE / City of Ellensburg ci.ellensburg.wa.us
Washington   Franklin PUD franklinpud.org
Washington   Grant County PUD gcpud.org
Washington   Inland Power & Light inlandpower.com
Washington   Klickitat PUD klickitatpud.com
Washington   Okanogan County PUD okanoganpud.org
Washington   OTEC Power otecpower.com
Washington   Pacific County PUD pacificpud.org 
Washington   Pacific Power pacificorp.com
Washington   PPL Electric pplelectric.com
Washington   Wahkiakum County PUD wahkiakumpud.org
Wisconsin   Alliant Energy alliantenergy.com
Wisconsin   Dahlberg Light and Power dahlberglightandpower.com
Wisconsin   Superior Light and Water swlp.com
Wisconsin   Xcel Energy xcelenergy.com

To report a Charter service interruption, call Charter via phone.

Charter Telephone

Our Charter Telephone has increased redundancy and availability and the quality of our phone service, is monitored all the way to your household. When a storm causes an outage, we cannot prevent any service issues resulting from storm-related outages, we will react as quickly as possible to restore services.

Storm Safety

Before the Storm

With the first initial warnings of an approaching hurricane or storm, there are a few things you can do to prepare.

  • Stock up on non-perishables, such as canned goods, and make sure you have adequate medical supplies and prescriptions.
  • Keep areas surrounding electrical service equipment clear.
  • Turn the temperature controls on your refrigerator and freezer to the coldest setting to keep food cold in the event of a power outage. Don't forget to reset controls to the normal setting after the storm.
  • Fill several large containers and the bathtub with water.
  • Keep flashlights, batteries, candles and matches on hand.
  • Fill your car with gasoline.
  • Stay tuned to local weather forecasts for storm updates and have a battery-powered radio available.

Emergency supplies should be stored in an easy to reach area. These include:

  • Emergency food.
  • Flashlights: have several and place them throughout the house.
  • Portable, battery-operated radio.
  • Fresh batteries of the correct size for flashlights and radio.
  • Manual can opener.
  • First aid kit.
  • Water for drinking, cooking and flushing.
  • Pet food.

If a severe weather or hurricane warning is put into place, and the storm becomes imminent, take the following precautions.

  • Tape, board or shutter windows and glass doors.
  • Secure all outdoor objects that could become airborne during high winds.
  • Tie down mobile homes or moored boats, or move them to a safe location.
  • Wedge sliding glass doors to prevent them from lifting from their tracks.
  • Load a cooler with ice and food you can use during the first hours of an outage.
  • In winter, close off unused rooms to conserve heat. Open curtains and shades to let sunlight in; close them at night. Stock up on firewood.
  • Leave your home if authorities order an evacuation, especially if your home is in an area that floods easily.

If Power Goes Out

If you experience a service interruption please:

  • Call Charter to report your outage.
  • Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching - such as puddles and metal fences. Assume all downed wires are "live" and stay away. Call your local power company and local emergency personnel.
  • Persons dependent on electrically powered life support systems should have a prearranged plan concerning power outage situations.
  • Prepare a list of emergency phone numbers and have it readily available.
  • Disconnect appliances that will go on automatically when the power is restored. These include refrigerators, stoves, furnaces and water heaters.
  • It is always recommended to unplug computers and sensitive electronic devices including those connected to surge protectors during a storm that downs power lines.
  • Turn off appliances such as washers, dryers, computers and TV's. Once power is restored, turn appliances back on one at a time to avoid a power surge.
  • If using candles or matches, be extremely careful and never leave open flames unattended.
  • Food in your refrigerator will keep for 6 to 9 hours and food in your freezer will keep between 36 and 48 hours. It will help to minimize the number of times the door is opened.

After the Storm

After severe weather has passed, take the following steps and precautions:

  • Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching - such as puddles and metal fences.
  • If a power line has fallen on the car you are in, remain in the car until help arrives. Do not attempt to pull away. Call 911 for help.
  • Notify local fire, police, and electric utility officials about downed power lines.
  • Do not enter damaged buildings with flame lanterns, candles or lighted cigarettes because there may be gas leaks.
  • If possible, stay off the road. If you have to drive, watch out for trees and wires in the roadway. Do not drive across a downed power line. Treat all nonworking traffic lights as stop signs and proceed cautiously at intersections.
  • Try to keep people and traffic away from downed power lines until officials arrive.

When Power is Restored

What should I do when my power goes out?

First, make sure the switches of your circuit breaker are all in the on position or that you haven't blown any fuses. If everything appears to be fine, contact your local power company.

What should I do when my Charter services go out?

Verify that your electricity is working. Electricity is required to receive Charter services. If there is a power outage, your Charter services should come back on soon after the power is restored to your home. If they don't, check outside to verify that the drop line from your house to the pole at the street is still intact. If it has come down, call Charter to report a downed drop line. If the drop line is in place, try re-booting your Charter equipment (cable box, Internet modem, phone modem) by unplugging the device, waiting for 30 seconds and plugging it back in. If that does not work, call Charter.

Why don't I see Charter crews working on my street?

Because of our system's design, your outage might not necessarily be caused by storm damage problems on your street, or even a nearby street. Even if you don't see crews or Charter vehicles working near your home, Charter is working hard to have your services restored as quickly as possible, and is coordinating restoration efforts with the power companies.

I saw a Charter truck but they're gone now. My services have not been restored. Is somebody coming back?

During emergency situations, Charter often sends out a special crew to find out exactly where the problem is, what kind of work needs to be performed and most importantly to make sure the area is safe. We then coordinate with the power companies to make sure the right type of crew is sent to the scene to do the necessary repair work. Also, keep in mind we might find the source of the problem affecting your home is in an area not near your home.

What might cause a delay in restoring my services?

Especially during a storm of this magnitude Charter is likely to be impeded by obstacles blocking access to our lines such as downed power lines, blocked roads, unplowed or flooded streets, downed trees or other dangerous situations. These could slow our response time in repairing damage to our system. Conditions throughout our system also might cause delays. For instance, several small, scattered outages are more time consuming to repair because they entail more time consuming house-to-house stops to reconnect lines to individual homes.

How does Charter prioritize restoration efforts during a significant emergency situation?

Charter implements a disaster recovery plan of operations that places the efforts of the entire company behind service restoration 24-hours a day. We make every effort to restore service to the maximum number of customers in the shortest possible time. The initial focus in a widespread outage is public safety and other critical facilities such as hospitals and nursing homes.